Privacy Policy

Welcome to My Therapist UK. Your privacy is important to us, and we are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and your rights when using our website.

My Therapist UK is an online platform that helps people find qualified therapists across the United Kingdom through a personalised matching process.

For the purposes of UK data protection law, My Therapist UK is the Data Controller for the personal information collected through this website.

If you have any questions about this Privacy Policy, please contact us at: hello@mytherapistuk.co.uk

If you are searching for a therapist

You do not need to create an account to search for therapists.

When using our matching service we may collect:

• Your search preferences
• The issues you are seeking support with
• Preferred therapy style
• Therapist preferences (such as gender)
• Preferred session type
• Availability preferences
• Region or location (where applicable)

This information is used only to recommend suitable therapists.

If you register as a therapist

When creating a therapist profile we may collect:

• Name
• Email address
• Practice information
• Biography
• Qualifications
• Professional body membership
• Professional membership number
• Insurance information
• Profile photographs
• Video introduction
• Availability
• Therapy specialisms
• Contact information
• Subscription status
• Payment information (processed securely by Stripe)

Identity Verification

To help maintain trust and safety on our platform, therapists may be required to complete an identity verification process and provide evidence of their professional registration and insurance.

Verification information is used solely for the purpose of confirming eligibility to appear on My Therapist UK.

We use your information to:

• Match clients with suitable therapists
• Create therapist profiles
• Verify therapist credentials
• Process subscriptions
• Improve our website
• Respond to enquiries
• Maintain the security of the platform
• Meet our legal obligations

Payments are securely processed by Stripe.

My Therapist UK does not store your full payment card details.

Please refer to Stripe's Privacy Policy for information about how they process payment information.

We use cookies to:

• Keep users signed in
• Improve website performance
• Remember preferences
• Analyse website usage

Further information can be found in our Cookie Policy.

We take appropriate technical and organisational measures to protect your personal information.

Information is stored securely using industry-standard security practices.

Access to therapist verification information is restricted to authorised administrators only.

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Maintain business records

When information is no longer required it will be securely deleted.

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our platform, including:

• Stripe (payments)
• Secure cloud hosting providers
• Identity verification providers (where applicable)

These providers only process information on our behalf.

Information that therapists choose to include within their public profile will be visible to visitors using the website.

This may include:

• Name
• Professional title
• Biography
• Qualifications
• Therapy specialisms
• Video introduction
• Profile photograph
• Practice location
• Contact details chosen by the therapist

Therapists are responsible for ensuring the information they publish is accurate.

Under UK GDPR you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request a copy of your data
• Withdraw consent where applicable

To exercise your rights, please contact us using the details above.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

My Therapist UK is intended for adults seeking therapy services.

If you believe a child has provided personal information without appropriate consent, please contact us.

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

If you have any questions about this Privacy Policy or how we process your information, please contact:

My Therapist UK

Email: hello@mytherapistuk.co.uk