Terms & Conditions

Welcome to My Therapist UK.

These Terms & Conditions govern your use of the My Therapist UK website and services.

By accessing or using this website, you agree to be bound by these Terms.

If you do not agree, please do not use the website.

My Therapist UK is an online platform that helps connect individuals with independent therapists and counsellors throughout the United Kingdom.

We provide a therapist matching and directory service only.

We do not provide therapy, counselling, medical advice, diagnosis or healthcare services.

Any therapeutic services are provided solely by the individual therapist you choose to contact.

You must be at least 18 years old to create a therapist account or purchase a therapist membership.

By using this website you confirm that the information you provide is accurate and truthful.

My Therapist UK helps users:

• Search for therapists
• Receive therapist recommendations based on their preferences
• View therapist profiles
• Contact therapists directly

The matching process is intended as a guide only.

It should not be interpreted as a guarantee that a therapist is suitable for your individual circumstances.

Information published on My Therapist UK is provided for general information only.

Nothing on this website constitutes:

• Medical advice
• Mental health advice
• Psychological assessment
• Clinical diagnosis
• Crisis support

Always seek appropriate professional advice where required.

My Therapist UK is not an emergency service.

If you believe you or someone else is at immediate risk of harm, contact 999 immediately.

If you require urgent mental health support, contact the NHS or appropriate emergency services.

Therapist profiles are created and maintained by the therapists themselves.

Therapists are responsible for ensuring all profile information is accurate, complete and up to date.

Although we verify certain information during onboarding, My Therapist UK cannot guarantee the ongoing accuracy of every profile.

My Therapist UK may verify:

• Identity
• Professional registration
• Insurance

Verification indicates that information supplied during registration met our verification requirements at the time of review.

Verification is not a guarantee of clinical competence, professional suitability or future conduct.

Clients should make their own decisions before engaging any therapist.

Therapists agree to:

• Maintain professional registration where required.
• Hold appropriate insurance.
• Keep profile information accurate.
• Maintain appropriate qualifications.
• Conduct themselves professionally.
• Comply with all applicable laws and professional standards.

Failure to do so may result in suspension or removal from the platform.

Therapist profiles require an active paid subscription to remain publicly visible.

Subscription fees are billed monthly unless otherwise stated.

Subscriptions may be cancelled at any time through the therapist dashboard or Stripe Customer Portal.

No refunds are provided for partial billing periods unless required by law.

If a subscription ends or payment fails, therapist profiles may be hidden from public search until payment is restored.

Payments are securely processed by Stripe.

My Therapist UK does not store full payment card details.

Payment processing is subject to Stripe's own terms and policies.

All website content, branding, logos, graphics, software and design remain the property of My Therapist UK unless otherwise stated.

Therapists retain ownership of the content they upload but grant My Therapist UK a licence to display it for the purpose of operating the platform.

Users must not:

• Misuse the platform.
• Attempt to gain unauthorised access.
• Upload malicious software.
• Publish false or misleading information.
• Impersonate another person.
• Interfere with website security.
• Use automated systems to scrape therapist profiles without permission.

We reserve the right to suspend or terminate accounts that breach these Terms.

My Therapist UK may contain links to third-party websites.

We are not responsible for the content, services or privacy practices of those websites.

We aim to keep the website available at all times.

However, we do not guarantee uninterrupted availability.

The website may be unavailable due to maintenance, updates or circumstances beyond our control.

To the fullest extent permitted by law:

• My Therapist UK acts solely as an online therapist matching and directory platform.
• We are not responsible for the actions, advice, treatment or conduct of any therapist listed on the website.
• We are not responsible for decisions made by users based on therapist profiles or matching recommendations.
• We do not guarantee that any therapist will meet a user's expectations or requirements.
• We are not responsible for any loss arising from appointments, cancellations, communications or agreements between therapists and clients.
• We do not guarantee uninterrupted access to the website.
• We are not liable for any indirect, consequential or financial losses arising from the use of the platform.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law.

We reserve the right to:

• Refuse therapist applications.
• Suspend therapist profiles.
• Remove therapist profiles.
• Suspend user accounts.
• Remove any content that we reasonably believe breaches these Terms or may place users at risk.

Use of this website is also governed by our:

• Privacy Policy
• Cookie Policy

We may update these Terms from time to time.

The latest version will always be published on this page together with the revision date.

Continued use of the website constitutes acceptance of the updated Terms.

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions regarding these Terms & Conditions, please contact:

My Therapist UK

Email: hello@mytherapistuk.co.uk